Shipping & Return

At Yagi Cases, we strive to provide a seamless shopping experience for our customers. This includes ensuring that our shipping and return processes are efficient and hassle-free. Read on to learn more about our shipping and return policies.

Shipping Policy

Domestic Shipping: We offer shipping services within Australia for all orders placed through our website. Once your payment is received, we will process your order within 2-3 business days. The shipping times may vary depending on the shipping method you choose during checkout.

International Shipping: We are proud to offer international shipping to various countries worldwide. International orders will be processed within 2-5 business days. Please note that shipping times may be longer due to customs clearance and differing international shipping regulations. The delivery time will depend on the destination and the shipping method you select.

Shipping Costs and Methods: The shipping costs are calculated based on the destination, package weight, and the shipping method you choose. During checkout, you can select your preferred shipping option. We work with reliable carriers to ensure timely delivery and offer tracking services for most shipments.

Customs, Duties, and Taxes: For international customers, please be aware that you are responsible for any customs duties, taxes, or fees imposed by your country's customs regulations. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

Delivery Estimates: The estimated delivery times provided during checkout are approximate and may vary due to factors beyond our control, such as customs processing times or unforeseen delays in transit.

Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment. Please note that tracking information may not be available for certain international destinations, depending on the capabilities of the carrier.

Lost or Delayed Shipments: While we strive to ensure timely delivery, we are not liable for lost or delayed shipments once they have been handed over to the shipping carrier. However, we will assist you in contacting the carrier to resolve any issues to the best of our ability.

Address Accuracy: It is important to provide accurate shipping information. We are not liable for shipments delivered to incorrect addresses provided by the customer.

Shipping Policy Changes: We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on our website.

Return Policy

At Yagi Cases, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy.

Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return Process: To start a return, please contact us at yagicases@gmail.com within 30 days of receiving your item. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

Exceptions: Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about your specific item, please get in touch with us.

Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If you have any further inquiries or need assistance regarding our shipping and return policies, please do not hesitate to contact us at yagicases@gmail.com. We are here to help!